Water Heater Repair in Kirkwood

Project Details:

July, 2024

Water Heater Repair

Kirkwood

Atlanta, GA

Single Family Home

Michael Lamb

When Karen in Kirkwood found herself without hot water, she suspected something was wrong with her water heater. Having worked with Fix & Flow in the past, she reached out to us to diagnose the issue and find a solution.

Diagnosing the Issue

Our experienced plumbing technician Michael found the water heater throwing an ignition failure code, preventing it from producing hot water. This was a clear sign of a bigger problem. Michael began a thorough diagnostics check of the water heater to pinpoint the cause of the failure. He soon discovered that the condensation line was backed up, causing the heat exchanger to fill with water. This blockage was preventing the water heater from igniting the flame necessary to heat the water.

Further inspection revealed that the existing condensation line was made of copper and was nearly level, causing water to settle within the line instead of flowing out like it should. This line was routed to the washing machine box, which further contributed to the backup.

The Fix

To get the water heater back up and running again, Michael removed the old copper condensation line and replaced it with a new PEX condensation line. Our team then rerouted this line into the crawlspace and out to the exterior of the home, ensuring that it had the proper slope to prevent any future backups.

Once the new line was installed, Michael reignited the water heater and tested the entire system to ensure everything was working correctly. With the water heater ignited successfully, and the new condensation line flowing properly, Karen’s hot water was restored.

All of this work was covered under warranty, giving Karen peace of mind that she would not have to worry about this issue again.

Restoring Customer’s Comfort

At Fix & Flow, we are committed to delivering prompt, effective water heater maintenance and repairs that restore comfort to your home as quickly as possible. Whether you’re dealing with a water heater issue, a leaking water line, or anything in between, you can count on us to provide the expertise and service you deserve. If you need an experienced plumber in Kirkwood or the surrounding Atlanta area, call Fix & Flow today.

Water Heater Repair in Kirkwood

Project Details:

Diagnosing the Issue

The Fix

Restoring Customer’s Comfort

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